ModSquad saw their invoice cycle had been reduced by 1/3 of the time after implementing Sage Intacct.
Founded in 2007, ModSquad has been on a torrid growth path. The company is bucking the trend of traditional customer support. Their “movement” is to lighten the load of digital engagement for global brands like the NFL, NBC, Sony Online Entertainment, Warner Bros., Zendesk, and even the State Department. With operation centers in Northern California and Northern Ireland and offices in San Francisco, London and New York, ModSquad’s 10,000+ Mods around the world moderate content, chat with customers, manage communities and buzz in social media 24/7/365, in 50+ languages and dialects.
Given the company’s growth, back in 2014, ModSquad found that its current accounting solution could no longer meet its needs and was leading to a lot of manual effort:
Integration between accounting systems and others (e.g. CRM and Labor Tracking) was virtually impossible.
ModSquad’s Senior Director of Finance and Accounting, David Wohlwend, made it his personal mission to put in place the infrastructure to improve days sales outstanding, deliver more timely financial analysis (particularly around customer and project profitability) and ensure scalability to handle the company’s aggressive growth plans. After a rigorous evaluation, Sage Intacct and AcctTwo were the clear answer.
Before using Sage Intacct, invoices were created one by one from manually-prepared billing worksheets. The invoices were then circulated via email for review and often required changes. With Sage Intacct, ModSquad has seen meaningful benefits:
And on the scalability front, ModSquad has grown significantly since selecting Sage Intacct without the need to add a single accounting headcount.
Note: This case study was originally posted as Leap the Pond, Leap the Pond was acquired by AcctTwo in December 2018.